LadyVirago understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to accept your returns for a store credit to be used towards a future purchase.
Items returned within 30 days of their original shipment date will be eligible for a store credit. Returns received after this date will be refused and returned to you at your expense.
All returned items must be in their original condition, unworn, unwashed, and undamaged. Any returned items that appear to have been worn, washed, or damaged in any way will result in a 15% FEE or ineligibility to receive store credit.
Bodysuits and Swimsuits are FINAL SALE. LadyVirago does not offer refunds or exchanges. If an item is returned, store credit will be issued for the subtotal amount.
To submit a request for store credit, please go to our returns portal.
Please be sure to read the item description and view our size chart, as all items come just as described and pictured. If an order cancellation is necessary, a request must be approved before any order can be canceled.
- Any merchandise marked "Final Sale" are final sale, no exceptions!
- We reserve the right to refuse any return that does not meet our requirements including any signs of wear.
Claims for any damage must be made within 5 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
- LadyVirago diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
The price on this invoice does not include shipping and handling fees. Shipping and handling are non-refundable. (Including but not limited to all refused and unaccepted packages.)
Please double-check size and color of your clothes carefully before buying ( The specific size will be found on each product's purchasing page). All items come as pictured and described. View our Sizing Chart here.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on the availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed unless other arrangements have been made. When your order has been shipped, you will receive an email with tracking information. If your order is confirmed delivered and you did not receive it, you must contact your local post office. We do not issue a refund for packages that shows that it has been delivered.
Please note we do not accept cancellations after your order has been shipped.
To ensure that your package is properly delivered and you receive shipment within the time frame being published, please make sure your address is fully entered and correct.
In the case of entering an incorrect shipping address, please contact us within 24 hours of when the order was placed. We will do our best to fulfill your request and change the address. If we are unable to, we do not take responsibility for the incorrect information that was entered by the customer.
Shipping fees are non-refundable. If you refuse any shipments from LadyVirago, you will be held liable for the original shipping charges.
If your tracking information shows that your package was delivered and you have not received it. You must follow up with the United States Postal Service. LadyVirago is not responsible for package(s) that shows complete delivery.
All orders placed within the US will be shipped via USPS.
Standard shipping can take 2-5 business days to arrive once shipped. This is just an estimate, not a guarantee, and doesn't include weekends or holidays.
Once your order is shipped, it usually takes 6-10 business days to arrive in your country. In some instances, delivery may be delayed depending on your country's customs. We do not have any means to calculate the duration.
LadyVirago is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
LOST or STOLEN PACKAGES
LadyVirago is not responsible for lost or stolen packages confirmed to be delivered for an address entered on an order. Upon inquiry, LadyVirago will confirm delivery to address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Please allow up to 2 weeks for shipping when ordering products.
At LadyVirago we are committed to protecting your privacy rights. We deeply appreciate our online customers and visitors and collect information to better serve your shopping needs and shopping experience. LadyVirago guarantees you that we will not sell, rent, or share any of your personal information with any third parties without your consent, except for our personal affiliates who provide us with the necessary services to process your order.
At checkout, you will be asked to make an account with us optionally, or you may checkout as a guest. In both cases, you will be asked to provide personal information such as your name, billing address, shipping address, email address, telephone number, credit card or other forms of payment information or any other identifying information. The information you provide will be used for purposes such as: providing you with the items that you purchased, to process and ship orders, to send shipping confirmations, store credit information, and to provide customer service, and inform you of new site features, and special offers.
General viewing of our site does not require us to collect any personal information. Nevertheless, we do gather non-personally identifiable navigational information such as IP address, service provider, browser version, and domain type. This assists us in providing you with better service by knowing about where visitors go on our website, what products they view, and the time of the visitor's visit.
Cookies also allow us to store items in your shopping cart if you leave without checking out and display items that you have recently viewed.